moore-blatch-solicitors

The increasing volume of paper documents made the move to a digital mailroom solution compelling as they would definitely save costs while improving processes. The productivity of legal professionals is increased when processes are automated and standard industry and company workflows can be followed.

Client:

Moore Blatch is a highly successful law firm in the South of England, ranked 109th in the Lawyer UK 200 listings for 2012. Its key strengths are corporate and commercial, property, dispute resolution and private client services and the firm has ensured that business growth is maintained, often through acquisitions.

Business Challenge:

The management of vast amounts of paper documentation, evidence, statements, filings and court proceedings leaves no room for errors or lapses in security or availability for law firms. Moore Blatch needed to accelerate their physical mail distribution process to support business growth and boost their legal team efficiency. At the same time, the firm must provide exceptional customer service while maintaining security and confidentiality.

Copyrite previously implemented Print Management solutions at Moore Blatch and understood the challenge to reduce administration costs and increase productivity. Scanning all post in bulk was essential to ensure fast, accurate delivery and enable mailroom staff to concentrate on handling exceptions.

Solution:

A Digital Mailroom Solution incorporating ABBYY FlexiCapture enables intelligent, accurate and highly scalable data capture and document processing. It provides a single entry point to automatically transform streams of different forms and documents of any structure and complexity into business-ready data. With automatic document classification and data capture features, the automation of paper-based business processes significantly reduces administration costs.

The combination of Document Scanning and intelligent data capture now enables incoming mail to be digitised and documents to be classified and distributed. Information is dynamically extracted and used for indexing into Practise Management Systems, eliminating the need for manual indexing, apart from exceptions. Documents can be indexed by type and content (e.g. invoice due date), making them fully searchable and editable in the future.

Business Benefits:

Digitising incoming mail, classifying and distributing key business documents to individuals and Practise Management Systems has significantly increased efficiency. To maintain document security, procedures are in place if recognition of a document falls below an agreed level of acceptability. The document in question is referred to a verification role to ensure the data is accurate before returning to the automated process.

Paul Walshe, Partner at Moore Blatch explained, “Eliminating manual post distribution was essential as we were spending a lot of time distributing and filing documents. The Copyrite solution has enabled us to reduce our administration overheads, accelerate the process of document delivery resulting in improved client relationships. We now have a solution that can scale as our company continues to grow.”

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