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Report to reveal client service dilemma for law firms

How can a law firm improve the way that it works with the client?

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A report commissioned by Copyrite Business Solutions will reveal that the delivery of service doesn't end with the lawyer. What could be described as the back-office and administrative hunction has to be client based as well.

"This report will discuss how the application of technology, which should make that happen, in continuing to be a challenge for the legal profession" said Copyrite director Ben Summerfield.

"Technology should enable a law firm to be more responsive and more efficient, which will enhance the client experience. The difficulty is that the pace of technology and increasing client expectations mean that opportunities to improve the service offering can be hard to evaluate, let alone implement"

To be published next month, the report also looks at whether the paperless office will ever happen, and how law firms are addressing issues of security.

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